{"id":4803,"date":"2025-10-23T09:55:19","date_gmt":"2025-10-23T12:55:19","guid":{"rendered":"https:\/\/staging.facilita.uappi.com.br\/central-do-seller-protocolos\/"},"modified":"2026-01-15T11:40:23","modified_gmt":"2026-01-15T14:40:23","slug":"central-do-seller-protocolos","status":"publish","type":"post","link":"https:\/\/helpcenter.uappi.com.br\/en\/central-do-seller-protocolos\/","title":{"rendered":"Central do seller: Protocolos"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Com este recurso voc\u00ea consegue criar e gerenciar seus protocolos. Selecione o m\u00f3dulo <strong>\u201cProtocolos\u201d<\/strong>. Nela \u00e9 poss\u00edvel ver os protocolos abertos e criar novos. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tamb\u00e9m \u00e9 poss\u00edvel\u00a0<strong>filtrar as informa\u00e7\u00f5es por marketplace, n\u00famero de protocolo ou pedido, e-mail do solicitante e pelas op\u00e7\u00f5es de filtros dispon\u00edveis<\/strong>:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para excluir um filtro, clique no \u201cX\u201d ao lado do nome dele ou em \u201cLimpar todos os filtros\u201d, para excluir todos os filtros.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Criando novo protocolo<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Clique em \u201cNovo protocolo\u201d para criar um novo protocolo direcionado ao marketplace ou clientes. Escolha um marketplace e preencha os campos pedidos. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ap\u00f3s isso, clique em <strong>\u201cEnviar\u201d<\/strong> para o protocolo ser encaminhado, voc\u00ea poder\u00e1 encontr\u00e1-lo na listagem.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea pode acompanhar este protocolo pela plataforma clicando no \u00edcone de edi\u00e7\u00e3o. Aqui voc\u00ea pode&nbsp;<strong>enviar novas mensagens e realizar a\u00e7\u00f5es dependendo do tipo de protocolo aberto.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Respondendo um protocolo<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Para responder a um protocolo, clique no bot\u00e3o de edi\u00e7\u00e3o do lado direito. Aqui voc\u00ea poder\u00e1 ver a mensagem e anexos enviados e poder\u00e1 respond\u00ea-los.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para finalizar um protocolo, basta clicar no bot\u00e3o <strong>&#8220;Finalizar atendimento\u201d<\/strong>, confirmar a a\u00e7\u00e3o e pronto.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">D\u00favidas?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Para ver mais conte\u00fados sobre a plataforma do HUB de marketplace da Uappi, acesse nossa <a href=\"http:\/\/helpcenter.uappi.com.br\/en\/\">central de ajuda<\/a>!<\/p>","protected":false},"excerpt":{"rendered":"<p>Com este recurso voc\u00ea consegue criar e gerenciar seus protocolos. Selecione o m\u00f3dulo \u201cProtocolos\u201d. Nela \u00e9 poss\u00edvel ver os protocolos abertos e criar novos. Tamb\u00e9m \u00e9 poss\u00edvel\u00a0filtrar as informa\u00e7\u00f5es por marketplace, n\u00famero de protocolo ou pedido, e-mail do solicitante e pelas op\u00e7\u00f5es de filtros dispon\u00edveis: Para excluir um filtro, clique no \u201cX\u201d ao lado do [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[26],"tags":[391,370],"modelo-negocio":[216,360],"plataforma":[7,361],"class_list":["post-4803","post","type-post","status-publish","format-standard","hentry","category-painel","tag-central-do-seller","tag-protocolos","modelo-negocio-marketplace","modelo-negocio-todos","plataforma-hub-de-marketplaces","plataforma-todos"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Central do seller: Protocolos &#8211; Uappi Helpcenter<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/helpcenter.uappi.com.br\/en\/central-do-seller-protocolos\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Central do seller: Protocolos &#8211; Uappi Helpcenter\" \/>\n<meta property=\"og:description\" content=\"Com este recurso voc\u00ea consegue criar e gerenciar seus protocolos. 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