{"id":3119,"date":"2025-08-25T09:29:46","date_gmt":"2025-08-25T12:29:46","guid":{"rendered":"https:\/\/staging.facilita.uappi.com.br\/status-dos-pedidos-como-gerenciar\/"},"modified":"2026-04-27T08:49:44","modified_gmt":"2026-04-27T11:49:44","slug":"status-dos-pedidos-como-gerenciar","status":"publish","type":"post","link":"https:\/\/helpcenter.uappi.com.br\/en\/status-dos-pedidos-como-gerenciar\/","title":{"rendered":"Status dos pedidos: como funcionam na Uappi?"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Os status de pedidos representam cada etapa do processo dentro do seu e-commerce, desde a cria\u00e7\u00e3o at\u00e9 a entrega ou cancelamento.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Eles ajudam voc\u00ea a:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>acompanhar o andamento dos pedidos;<\/li>\n\n\n\n<li>organizar o fluxo operacional;<\/li>\n\n\n\n<li>identificar poss\u00edveis atrasos.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A Uappi possui <strong>6 status padr\u00e3o<\/strong>, que fazem parte da estrutura principal do sistema.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Status padr\u00e3o da plataforma<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Os principais status s\u00e3o:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Aguardando pagamento;<\/strong><\/li>\n\n\n\n<li><strong>Pago;<\/strong><\/li>\n\n\n\n<li><strong>Pedido faturado;<\/strong><\/li>\n\n\n\n<li><strong>Pedido enviado;<\/strong><\/li>\n\n\n\n<li><strong>Entrega realizada;<\/strong><\/li>\n\n\n\n<li><strong>Pedido cancelado.<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Esses status fazem parte do fluxo principal e n\u00e3o podem ser removidos.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Aten\u00e7\u00e3o: \u201cOrdem\u201d n\u00e3o \u00e9 o ID do status<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">No painel, voc\u00ea ver\u00e1 uma coluna chamada <strong>Ordem<\/strong>, com n\u00fameros como 1, 2, 3\u2026 esse n\u00famero <strong>n\u00e3o \u00e9 o identificador do status<\/strong>. Ele serve apenas para <strong>definir a ordem de exibi\u00e7\u00e3o<\/strong> dos status no sistema.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"491\" src=\"https:\/\/helpcenter.uappi.com.br\/wp-content\/uploads\/2025\/08\/image-20.png\" alt=\"\" class=\"wp-image-5698\" srcset=\"https:\/\/helpcenter.uappi.com.br\/wp-content\/uploads\/2025\/08\/image-20.png 1024w, https:\/\/helpcenter.uappi.com.br\/wp-content\/uploads\/2025\/08\/image-20-300x144.png 300w, https:\/\/helpcenter.uappi.com.br\/wp-content\/uploads\/2025\/08\/image-20-768x368.png 768w, https:\/\/helpcenter.uappi.com.br\/wp-content\/uploads\/2025\/08\/image-20-18x9.png 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>O que realmente importa<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">O sistema utiliza um identificador interno chamado <strong>ID do status<\/strong> para:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>automa\u00e7\u00f5es;<\/strong><\/li>\n\n\n\n<li><strong>integra\u00e7\u00f5es;<\/strong><\/li>\n\n\n\n<li><strong>regras do sistema;<\/strong><\/li>\n\n\n\n<li><strong>atualiza\u00e7\u00e3o de pedidos<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Os IDs padr\u00e3o s\u00e3o:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Aguardando pagamento \u2192 <strong>ID 1<\/strong><\/li>\n\n\n\n<li>Pago \u2192 <strong>ID 3<\/strong><\/li>\n\n\n\n<li>Pedido faturado \u2192 <strong>ID 6<\/strong><\/li>\n\n\n\n<li>Pedido enviado \u2192 <strong>ID 7<\/strong><\/li>\n\n\n\n<li>Entrega realizada \u2192 <strong>ID 4<\/strong><\/li>\n\n\n\n<li>Pedido cancelado \u2192 <strong>ID 8<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Sempre utilize o <strong>ID do status<\/strong> (e n\u00e3o a ordem) em qualquer configura\u00e7\u00e3o t\u00e9cnica.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Exemplo da exibi\u00e7\u00e3o do ID 6 Faturado, que possui Ordem 3 na listagem:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"826\" height=\"517\" src=\"https:\/\/helpcenter.uappi.com.br\/wp-content\/uploads\/2026\/04\/image1-edited.png\" alt=\"\" class=\"wp-image-5704\" srcset=\"https:\/\/helpcenter.uappi.com.br\/wp-content\/uploads\/2026\/04\/image1-edited.png 826w, https:\/\/helpcenter.uappi.com.br\/wp-content\/uploads\/2026\/04\/image1-edited-300x188.png 300w, https:\/\/helpcenter.uappi.com.br\/wp-content\/uploads\/2026\/04\/image1-edited-768x481.png 768w, https:\/\/helpcenter.uappi.com.br\/wp-content\/uploads\/2026\/04\/image1-edited-18x12.png 18w\" sizes=\"auto, (max-width: 826px) 100vw, 826px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Importante<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A <strong>ordem pode mudar<\/strong> em alguns casos (principalmente em status intermedi\u00e1rios);<\/li>\n\n\n\n<li>O <strong>ID permanece o mesmo;<\/strong><\/li>\n\n\n\n<li>Status criados pela loja ter\u00e3o <strong>novos IDs pr\u00f3prios.<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Se precisar validar, consulte o ID diretamente na edi\u00e7\u00e3o do status ou via API.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Acessando os status<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para visualizar ou editar:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Acesse <strong>Pedidos > Status;<\/strong><\/li>\n\n\n\n<li>Clique sobre um status da lista;<\/li>\n\n\n\n<li>Fa\u00e7a as altera\u00e7\u00f5es necess\u00e1rias;<\/li>\n\n\n\n<li>Clique em <strong>Enviar<\/strong> para salvar.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Alterando o status de um pedido<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dentro do pedido, voc\u00ea pode:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>atualizar o status manualmente;<\/li>\n\n\n\n<li>incluir status intermedi\u00e1rios;<\/li>\n\n\n\n<li>registrar observa\u00e7\u00f5es internas.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Status intermedi\u00e1rios<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea pode criar status adicionais para controle interno, como:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u201cEm separa\u00e7\u00e3o\u201d;<\/strong><\/li>\n\n\n\n<li><strong>\u201cAguardando coleta\u201d;<\/strong><\/li>\n\n\n\n<li><strong>\u201cEm produ\u00e7\u00e3o\u201d.<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Esses status:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>n\u00e3o substituem os principais;<\/li>\n\n\n\n<li>n\u00e3o aparecem para o cliente;<\/li>\n\n\n\n<li>servem apenas para organiza\u00e7\u00e3o interna.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Comunica\u00e7\u00e3o com o cliente<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ao alterar um status, voc\u00ea pode:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>enviar e-mail autom\u00e1tico;<\/li>\n\n\n\n<li>enviar SMS (se integrado).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Caso n\u00e3o queira notificar o cliente, basta desativar essa op\u00e7\u00e3o.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Observa\u00e7\u00f5es<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">O campo de observa\u00e7\u00f5es serve para registrar informa\u00e7\u00f5es internas, como:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>motivo da altera\u00e7\u00e3o;<\/li>\n\n\n\n<li>instru\u00e7\u00f5es operacionais;<\/li>\n\n\n\n<li>contexto do pedido.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Essas informa\u00e7\u00f5es:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ficam no hist\u00f3rico;<\/li>\n\n\n\n<li>n\u00e3o s\u00e3o enviadas ao cliente.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Atividades recentes<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Todas as mudan\u00e7as de status ficam registradas, incluindo:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>hist\u00f3rico de altera\u00e7\u00f5es;<\/li>\n\n\n\n<li>observa\u00e7\u00f5es;<\/li>\n\n\n\n<li>usu\u00e1rio respons\u00e1vel (manual ou sistema).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Criando um novo status<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para criar:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Acesse <strong>Pedidos > Status;<\/strong><\/li>\n\n\n\n<li>Clique em <strong>Novo status;<\/strong><\/li>\n\n\n\n<li>Preencha as informa\u00e7\u00f5es;<\/li>\n\n\n\n<li>Clique em <strong>Enviar.<\/strong><\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Informa\u00e7\u00f5es do status<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Nome:<\/strong> t\u00edtulo do status;<\/li>\n\n\n\n<li><strong>Ordem:<\/strong> posi\u00e7\u00e3o de exibi\u00e7\u00e3o;<\/li>\n\n\n\n<li><strong>Status pai:<\/strong> v\u00ednculo com um status principal;<\/li>\n\n\n\n<li><strong>Prazo:<\/strong> tempo esperado nesse status.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Prazo do status<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea pode definir um prazo para cada status.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se ultrapassado:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>o pedido pode ser considerado atrasado nos relat\u00f3rios<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Resumo importante<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A coluna <strong>Ordem \u00e9 apenas visual<\/strong><\/li>\n\n\n\n<li>O sistema funciona com base no <strong>ID do status<\/strong><\/li>\n\n\n\n<li>Automa\u00e7\u00f5es e integra\u00e7\u00f5es usam <strong>id_ped_status<\/strong><\/li>\n\n\n\n<li>Status intermedi\u00e1rios s\u00e3o apenas para controle interno<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>D\u00favidas?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Acesse nosso <a href=\"https:\/\/helpcenter.uappi.com.br\/en\/\"><strong>Help Center<\/strong><\/a> para mais conte\u00fados sobre a plataforma da Uappi!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Os status de pedidos representam cada etapa do processo dentro do seu e-commerce, desde a cria\u00e7\u00e3o at\u00e9 a entrega ou cancelamento. Eles ajudam voc\u00ea a: A Uappi possui 6 status padr\u00e3o, que fazem parte da estrutura principal do sistema. Status padr\u00e3o da plataforma Os principais status s\u00e3o: Esses status fazem parte do fluxo principal e [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[27],"tags":[64,73,99,51],"modelo-negocio":[2,4,3,360],"plataforma":[361,5],"class_list":["post-3119","post","type-post","status-publish","format-standard","hentry","category-pedidos","tag-pedidos","tag-plataforma","tag-status","tag-uappi","modelo-negocio-b2b","modelo-negocio-b2b2c","modelo-negocio-b2c","modelo-negocio-todos","plataforma-todos","plataforma-uappi-v2"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Status dos pedidos: como funcionam na Uappi? &#8211; Uappi Helpcenter<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/helpcenter.uappi.com.br\/en\/status-dos-pedidos-como-gerenciar\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Status dos pedidos: como funcionam na Uappi? &#8211; Uappi Helpcenter\" \/>\n<meta property=\"og:description\" content=\"Os status de pedidos representam cada etapa do processo dentro do seu e-commerce, desde a cria\u00e7\u00e3o at\u00e9 a entrega ou cancelamento. 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