{"id":3119,"date":"2025-08-25T09:29:46","date_gmt":"2025-08-25T12:29:46","guid":{"rendered":"https:\/\/staging.facilita.uappi.com.br\/status-dos-pedidos-como-gerenciar\/"},"modified":"2026-04-08T15:02:13","modified_gmt":"2026-04-08T18:02:13","slug":"status-dos-pedidos-como-gerenciar","status":"publish","type":"post","link":"https:\/\/helpcenter.uappi.com.br\/en\/status-dos-pedidos-como-gerenciar\/","title":{"rendered":"Status dos pedidos: como gerenciar?"},"content":{"rendered":"<p>Os <strong>status dos pedidos<\/strong> identificam cada etapa do processo dentro do e-commerce.<br>Existem <strong>seis status padr\u00e3o<\/strong> que n\u00e3o podem ser alterados, mas voc\u00ea pode <strong>adicionar status intermedi\u00e1rios<\/strong> conforme a necessidade da sua loja.<\/p>\n\n\n\n<p>Al\u00e9m de organizar o fluxo, os status tamb\u00e9m ajudam a identificar e acompanhar pedidos atrasados.<\/p>\n\n\n\n<p>Continue lendo para entender como funcionam os status no painel da Uappi!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Acessando os status<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>V\u00e1 at\u00e9 o menu <strong><em>Pedidos &gt; Status<\/em><\/strong>.<\/li>\n\n\n\n<li>Selecione um status existente pela listagem ou clique no \u00edcone correspondente.<\/li>\n\n\n\n<li>Ao editar, lembre-se de clicar em <strong>Enviar<\/strong> para salvar as altera\u00e7\u00f5es.<\/li>\n<\/ol>\n\n\n\n<p>No detalhe de um status, o primeiro bloco exibe:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u00famero do pedido<\/li>\n\n\n\n<li>Nome do cliente<\/li>\n\n\n\n<li>Data<\/li>\n<\/ul>\n\n\n\n<p>Assim, voc\u00ea confirma se est\u00e1 editando o pedido correto.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Status geral<\/h3>\n\n\n\n<p>Aqui voc\u00ea pode:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Alterar o status do pedido;<\/li>\n\n\n\n<li>Adicionar e selecionar status intermedi\u00e1rios.<\/li>\n<\/ul>\n\n\n\n<p><strong>Aten\u00e7\u00e3o:<\/strong> status intermedi\u00e1rios s\u00e3o usados apenas como <strong>controle interno<\/strong> e n\u00e3o aparecem na \u00e1rea restrita do cliente.<\/p>\n\n\n\n<p>Os <strong>status padr\u00e3o da Uappi<\/strong> s\u00e3o:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Aguardando pagamento<\/li>\n\n\n\n<li>Pago<\/li>\n\n\n\n<li>Faturado<\/li>\n\n\n\n<li>Enviado<\/li>\n\n\n\n<li>Entrega realizada<\/li>\n\n\n\n<li>Cancelado<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Comunica\u00e7\u00e3o com o cliente<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00c9 poss\u00edvel enviar <strong>SMS<\/strong> (se integrado) e <strong>e-mails autom\u00e1ticos<\/strong> ao alterar o status.<\/li>\n\n\n\n<li>Caso n\u00e3o queira disparar mensagens, basta marcar como <strong>Inativo<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Observa\u00e7\u00f5es<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Campo destinado a registrar informa\u00e7\u00f5es internas sobre a altera\u00e7\u00e3o de status.<\/li>\n\n\n\n<li>As observa\u00e7\u00f5es ficam dispon\u00edveis em <strong>Atividades Recentes<\/strong>, mas <strong>n\u00e3o s\u00e3o enviadas ao cliente<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Atividades recentes<\/h3>\n\n\n\n<p>Todas as altera\u00e7\u00f5es de status ficam registradas com:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hist\u00f3rico das mudan\u00e7as<\/li>\n\n\n\n<li>Observa\u00e7\u00f5es adicionadas<\/li>\n\n\n\n<li>Usu\u00e1rio respons\u00e1vel (manual ou autom\u00e1tico pelo sistema)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Criando um novo status<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Acesse <strong>Pedidos &gt; Status<\/strong>.<\/li>\n\n\n\n<li>Clique em <strong>Novo status<\/strong>.<\/li>\n\n\n\n<li>Preencha as informa\u00e7\u00f5es necess\u00e1rias.<\/li>\n\n\n\n<li>Clique em <strong>Enviar<\/strong> para salvar.<\/li>\n<\/ol>\n\n\n\n<p><strong>Importante:<\/strong> ao criar um status, \u00e9 obrigat\u00f3rio definir um <strong>status pai<\/strong> e a <strong>ordem<\/strong> em que ele deve aparecer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Informa\u00e7\u00f5es de cada status<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u00cdcone:<\/strong> herdado do status base.<\/li>\n\n\n\n<li><strong>Ordem:<\/strong> define a sequ\u00eancia de exibi\u00e7\u00e3o, do menor para o maior.<\/li>\n\n\n\n<li><strong>Nome:<\/strong> t\u00edtulo dado ao status.<\/li>\n\n\n\n<li><strong>Prazo:<\/strong> tempo limite para o pedido permanecer nesse status. Se ultrapassado, ele ser\u00e1 contabilizado como pedido atrasado.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Configurando o prazo<\/h3>\n\n\n\n<p>Para alterar o prazo de um status:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Clique no \u00edcone de edi\u00e7\u00e3o.<\/li>\n\n\n\n<li>Defina o prazo desejado.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Ativar ou inativar um status<\/h3>\n\n\n\n<p>Se uma etapa n\u00e3o for mais utilizada, voc\u00ea pode simplesmente <strong>inativar<\/strong> o status, em vez de exclu\u00ed-lo.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Continue aprendendo<\/h3>\n\n\n\n<p>Para conhecer mais recursos da plataforma da Uappi, acesse nossa <strong><a href=\"http:\/\/facilita.uappi.com.br\">Central de Ajuda<\/a><\/strong>!<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h1 class=\"wp-block-heading\"><mark style=\"background-color:#fcb900\" class=\"has-inline-color\">\ud83d\udce6 Status de pedidos: como funcionam na Uappi<\/mark><\/h1>\n\n\n\n<p>Os status de pedidos representam cada etapa do processo dentro do seu e-commerce, desde a cria\u00e7\u00e3o at\u00e9 a entrega ou cancelamento.<\/p>\n\n\n\n<p>Eles ajudam voc\u00ea a:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>acompanhar o andamento dos pedidos<\/li>\n\n\n\n<li>organizar o fluxo operacional<\/li>\n\n\n\n<li>identificar poss\u00edveis atrasos<\/li>\n<\/ul>\n\n\n\n<p>A Uappi possui <strong>6 status padr\u00e3o<\/strong>, que fazem parte da estrutura principal do sistema.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udd0e Status padr\u00e3o da plataforma<\/h2>\n\n\n\n<p>Os principais status s\u00e3o:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Aguardando pagamento<\/li>\n\n\n\n<li>Pago<\/li>\n\n\n\n<li>Pedido faturado<\/li>\n\n\n\n<li>Pedido enviado<\/li>\n\n\n\n<li>Entrega realizada<\/li>\n\n\n\n<li>Pedido cancelado<\/li>\n<\/ul>\n\n\n\n<p>Esses status fazem parte do fluxo principal e n\u00e3o podem ser removidos.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">\u26a0\ufe0f Aten\u00e7\u00e3o: \u201cOrdem\u201d n\u00e3o \u00e9 o ID do status<\/h2>\n\n\n\n<p>No painel, voc\u00ea ver\u00e1 uma coluna chamada <strong>Ordem<\/strong>, com n\u00fameros como 1, 2, 3\u2026<\/p>\n\n\n\n<p>\ud83d\udc49 Esse n\u00famero <strong>n\u00e3o \u00e9 o identificador do status<\/strong>.<\/p>\n\n\n\n<p>Ele serve apenas para <strong>definir a ordem de exibi\u00e7\u00e3o<\/strong> dos status no sistema.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"491\" src=\"https:\/\/helpcenter.uappi.com.br\/wp-content\/uploads\/2025\/08\/image-18-1024x491.png\" alt=\"\" class=\"wp-image-5647\" srcset=\"https:\/\/helpcenter.uappi.com.br\/wp-content\/uploads\/2025\/08\/image-18-1024x491.png 1024w, https:\/\/helpcenter.uappi.com.br\/wp-content\/uploads\/2025\/08\/image-18-300x144.png 300w, https:\/\/helpcenter.uappi.com.br\/wp-content\/uploads\/2025\/08\/image-18-768x368.png 768w, https:\/\/helpcenter.uappi.com.br\/wp-content\/uploads\/2025\/08\/image-18-1536x737.png 1536w, https:\/\/helpcenter.uappi.com.br\/wp-content\/uploads\/2025\/08\/image-18-18x9.png 18w, https:\/\/helpcenter.uappi.com.br\/wp-content\/uploads\/2025\/08\/image-18.png 1635w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\">\u2705 O que realmente importa<\/h3>\n\n\n\n<p>O sistema utiliza um identificador interno chamado <strong>ID do status<\/strong> para:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>automa\u00e7\u00f5es<\/li>\n\n\n\n<li>integra\u00e7\u00f5es<\/li>\n\n\n\n<li>regras do sistema<\/li>\n\n\n\n<li>atualiza\u00e7\u00e3o de pedidos<\/li>\n<\/ul>\n\n\n\n<p>Os IDs padr\u00e3o s\u00e3o:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Aguardando pagamento \u2192 <strong>ID 1<\/strong><\/li>\n\n\n\n<li>Pago \u2192 <strong>ID 3<\/strong><\/li>\n\n\n\n<li>Pedido faturado \u2192 <strong>ID 6<\/strong><\/li>\n\n\n\n<li>Pedido enviado \u2192 <strong>ID 7<\/strong><\/li>\n\n\n\n<li>Entrega realizada \u2192 <strong>ID 4<\/strong><\/li>\n\n\n\n<li>Pedido cancelado \u2192 <strong>ID 8<\/strong><\/li>\n<\/ul>\n\n\n\n<p>\ud83d\udc49 Sempre utilize o <strong>ID do status<\/strong> (e n\u00e3o a ordem) em qualquer configura\u00e7\u00e3o t\u00e9cnica.<\/p>\n\n\n\n<p>Exemplo da exibi\u00e7\u00e3o do ID 6 Faturado, que possui Ordem 3 na listagem:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"978\" height=\"613\" src=\"https:\/\/helpcenter.uappi.com.br\/wp-content\/uploads\/2025\/08\/image-19.png\" alt=\"\" class=\"wp-image-5648\" srcset=\"https:\/\/helpcenter.uappi.com.br\/wp-content\/uploads\/2025\/08\/image-19.png 978w, https:\/\/helpcenter.uappi.com.br\/wp-content\/uploads\/2025\/08\/image-19-300x188.png 300w, https:\/\/helpcenter.uappi.com.br\/wp-content\/uploads\/2025\/08\/image-19-768x481.png 768w, https:\/\/helpcenter.uappi.com.br\/wp-content\/uploads\/2025\/08\/image-19-18x12.png 18w\" sizes=\"auto, (max-width: 978px) 100vw, 978px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udccc Importante<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A <strong>ordem pode mudar<\/strong> em alguns casos (principalmente em status intermedi\u00e1rios)<\/li>\n\n\n\n<li>O <strong>ID permanece o mesmo<\/strong><\/li>\n\n\n\n<li>Status criados pela loja ter\u00e3o <strong>novos IDs pr\u00f3prios<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Se precisar validar, consulte o ID diretamente na edi\u00e7\u00e3o do status ou via API.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">\u2699\ufe0f Acessando os status<\/h2>\n\n\n\n<p>Para visualizar ou editar:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Acesse <strong>Pedidos &gt; Status<\/strong><\/li>\n\n\n\n<li>Clique sobre um status da lista<\/li>\n\n\n\n<li>Fa\u00e7a as altera\u00e7\u00f5es necess\u00e1rias<\/li>\n\n\n\n<li>Clique em <strong>Enviar<\/strong> para salvar<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udd04 Alterando o status de um pedido<\/h2>\n\n\n\n<p>Dentro do pedido, voc\u00ea pode:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>atualizar o status manualmente<\/li>\n\n\n\n<li>incluir status intermedi\u00e1rios<\/li>\n\n\n\n<li>registrar observa\u00e7\u00f5es internas<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83e\udde9 Status intermedi\u00e1rios<\/h2>\n\n\n\n<p>Voc\u00ea pode criar status adicionais para controle interno, como:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cEm separa\u00e7\u00e3o\u201d<\/li>\n\n\n\n<li>\u201cAguardando coleta\u201d<\/li>\n\n\n\n<li>\u201cEm produ\u00e7\u00e3o\u201d<\/li>\n<\/ul>\n\n\n\n<p>\ud83d\udc49 Esses status:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>n\u00e3o substituem os principais<\/li>\n\n\n\n<li>n\u00e3o aparecem para o cliente<\/li>\n\n\n\n<li>servem apenas para organiza\u00e7\u00e3o interna<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udce9 Comunica\u00e7\u00e3o com o cliente<\/h2>\n\n\n\n<p>Ao alterar um status, voc\u00ea pode:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>enviar e-mail autom\u00e1tico<\/li>\n\n\n\n<li>enviar SMS (se integrado)<\/li>\n<\/ul>\n\n\n\n<p>Caso n\u00e3o queira notificar o cliente, basta desativar essa op\u00e7\u00e3o.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcdd Observa\u00e7\u00f5es<\/h2>\n\n\n\n<p>O campo de observa\u00e7\u00f5es serve para registrar informa\u00e7\u00f5es internas, como:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>motivo da altera\u00e7\u00e3o<\/li>\n\n\n\n<li>instru\u00e7\u00f5es operacionais<\/li>\n\n\n\n<li>contexto do pedido<\/li>\n<\/ul>\n\n\n\n<p>Essas informa\u00e7\u00f5es:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ficam no hist\u00f3rico<\/li>\n\n\n\n<li>n\u00e3o s\u00e3o enviadas ao cliente<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udd53 Atividades recentes<\/h2>\n\n\n\n<p>Todas as mudan\u00e7as de status ficam registradas, incluindo:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>hist\u00f3rico de altera\u00e7\u00f5es<\/li>\n\n\n\n<li>observa\u00e7\u00f5es<\/li>\n\n\n\n<li>usu\u00e1rio respons\u00e1vel (manual ou sistema)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">\u2795 Criando um novo status<\/h2>\n\n\n\n<p>Para criar:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Acesse <strong>Pedidos &gt; Status<\/strong><\/li>\n\n\n\n<li>Clique em <strong>Novo status<\/strong><\/li>\n\n\n\n<li>Preencha as informa\u00e7\u00f5es<\/li>\n\n\n\n<li>Clique em <strong>Enviar<\/strong><\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udccc Informa\u00e7\u00f5es do status<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Nome:<\/strong> t\u00edtulo do status<\/li>\n\n\n\n<li><strong>Ordem:<\/strong> posi\u00e7\u00e3o de exibi\u00e7\u00e3o<\/li>\n\n\n\n<li><strong>Status pai:<\/strong> v\u00ednculo com um status principal<\/li>\n\n\n\n<li><strong>Prazo:<\/strong> tempo esperado nesse status<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">\u23f1\ufe0f Prazo do status<\/h2>\n\n\n\n<p>Voc\u00ea pode definir um prazo para cada status.<\/p>\n\n\n\n<p>Se ultrapassado:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>o pedido pode ser considerado atrasado nos relat\u00f3rios<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udea8 Resumo importante<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A coluna <strong>Ordem \u00e9 apenas visual<\/strong><\/li>\n\n\n\n<li>O sistema funciona com base no <strong>ID do status<\/strong><\/li>\n\n\n\n<li>Automa\u00e7\u00f5es e integra\u00e7\u00f5es usam <strong>id_ped_status<\/strong><\/li>\n\n\n\n<li>Status intermedi\u00e1rios s\u00e3o apenas para controle interno<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Os status dos pedidos identificam cada etapa do processo dentro do e-commerce.Existem seis status padr\u00e3o que n\u00e3o podem ser alterados, mas voc\u00ea pode adicionar status intermedi\u00e1rios conforme a necessidade da sua loja. Al\u00e9m de organizar o fluxo, os status tamb\u00e9m ajudam a identificar e acompanhar pedidos atrasados. Continue lendo para entender como funcionam os status [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[27],"tags":[64,73,99,51],"modelo-negocio":[2,4,3,360],"plataforma":[361,5],"class_list":["post-3119","post","type-post","status-publish","format-standard","hentry","category-pedidos","tag-pedidos","tag-plataforma","tag-status","tag-uappi","modelo-negocio-b2b","modelo-negocio-b2b2c","modelo-negocio-b2c","modelo-negocio-todos","plataforma-todos","plataforma-uappi-v2"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Status dos pedidos: como gerenciar? &#8211; Uappi Helpcenter<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/helpcenter.uappi.com.br\/en\/status-dos-pedidos-como-gerenciar\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Status dos pedidos: como gerenciar? &#8211; Uappi Helpcenter\" \/>\n<meta property=\"og:description\" content=\"Os status dos pedidos identificam cada etapa do processo dentro do e-commerce.Existem seis status padr\u00e3o que n\u00e3o podem ser alterados, mas voc\u00ea pode adicionar status intermedi\u00e1rios conforme a necessidade da sua loja. Al\u00e9m de organizar o fluxo, os status tamb\u00e9m ajudam a identificar e acompanhar pedidos atrasados. 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